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Posted On 12.17.08

I’ve always wondered what IT Managers really track when it comes to employees’ personal internet use at the office. So I got in touch with an IT Manager who has a lot of experience at both large and small companies, and here is what he had to say.

“In my current (smaller) environment, we do not track or restrict internet usage. We have a department that serves as the IT staff for small businesses. Liberal internet usage is somewhat required, and even encouraged for research and sales/marketing development. We also promote a flexible workplace. Often our staff will work from home on nights/weekends with full access to the tools they need, because of this, they will sometimes spend time while at the office sending personal emails, chatting, and social networking. As long as assigned tasks get completed, nothing that isn’t inappropriate (pornography, gambling, etc.) is ‘out of bounds.’

In my previous larger/corporate environment, we tracked all internet usage with software (SurfControl), and blocked instant messaging. Reports of each month’s top-10 users, and users who used the internet to look at pornography were created and submitted to HR. Due to the nature of their jobs requiring a lot of internet usage (routinely researching issues and communicating with various technical support avenues), and actually unbeknownst to upper management, the IT department exempted themselves from these reports. Rarely did anything but a slap on the wrist occur to the most severe abusers. It was widely believed throughout the IT department that it was merely a scare tactic, and a tool to use when looking for an excuse to fire someone. If not, we could have just blocked pornography. Make sense?”

Personal internet use seems totally normal and hard to live without for corporate Gen Y’ers. My advice is to make sure you’ve read and understand your company’s Code of Conduct policy as every company’s is different. If you are afraid of being laid off, consider keeping your personal internet use to a minimum so that your manager can’t pull your records and come up with an excuse to fire you. I know someone who got fired for Instant Messaging at work. Ouch! Not a fun thing to talk about at your next interview.

The more obvious question here is, why would you even have to worry about this anyways? If you’re on the internet all day, then you are probably not in a challenging enough position. Or, perhaps it is challenging but you are bored to tears because it isn’t something you enjoy. If you are reading this article because you are paranoid about “getting caught” or afraid that your popsugar addiction is effecting your work, then consider where you are and where you want to go in your current career.

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Comments

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December 17, 2008 9:08 am

I think the internet is addictive, and whether you work for yourself or someone else, the cost of wasting time on the internet should be considered as time that could be spent on advancing yourself in other ways. This isn't a moral issue really, it's just about how someone wants to spend their life. If the pleasure they get from zoning out online exceeds their ability to do something productive and be rewarded for it, that's the choice they make.

December 17, 2008 10:12 am

I think it's a give and take. In a work environment, there should be access to information that is relevant to one's job (and some time wasting, yes), but not the full and unrestricted web. If for no other reason, there are numerous security threats that can be launched via a malicious site that could infect and cripple an entire IT backbone. My own employer blocks personal email (due to Sarbanes - Oxley), and personals / dating sites (of which Facebook is roped in with), gambling, and other NSFW areas. Seems fair to me.

And yes, I am commenting on this from work.

December 17, 2008 10:47 am

I know personally I spend all day on the internet at work since my job is so easy. I literally spend an hour a day doing actual work. Given the face time requirement in corporate america and the downward spiral of the economy, I am kind of stuck.

December 17, 2008 12:37 pm

I've never understood people using the Internet at work for their personal pleasure. I have worked for an NGO, and now a state agency, but I'd never consider using their Internet for personal use. I think I've send a couple emails while at work, but never other than that. Both my former and current employers track the Internet usage and block personal messaging even for the people who are not doing research — the receptionists, personal assistants and office managers and so forth — I think I'd do the same were I paying people to work for me.

From what I hear it is quite different in other industries which leads me to believe there is a lot of dead wood at some of these companies.

December 17, 2008 12:50 pm

@Chris

I hear ya. I'm in the same situation. Should I take a more proactive role at my job? Sure, I would love to. If only I didn't have to battle office politics in order to simply do my job-but that's a whole other story.

@All

My company has recently banned all streaming video, social networking sites and anything containing the words "game, casino, porn or sex" whether it be on CNN, WebMD or Hotsexxxx4u.com.

While this was in response to abuse by certain workers (there's no reason to stream baseball games onto your work computer during work hours), it has put our company at a disadvantage in terms of PR and relevance simply because we are unable to follow certain news trends, view relevant video clips or communicate in a virtual discussion simply because management is scared of what will happen.

As Dan Schwabel would say, "if you don't know what is being said about you, how can you respond?"

Internet censorship truly is a double-edged sword.

December 17, 2008 1:22 pm

I think that having internet blocking is just another way to slow down the efficiency of a company. Any time we restrict anything, we will lose that efficiency. If you cant trust your employees to get the job done, then they shouldnt be your employees.

There are a billion ways in which we shoot ourselves in the foot and stay a step behind in this world...this is just one of them.

jrandom42
December 19, 2008 9:38 pm

After run-ins with the RIAA, MPAA, FBI, Homeland Security over various items that have cost the company millions in litigation and settlements, we've had to lock down most of our internet access.

Trust is no longer an option, especially with employees hosting pirated music and movies on their workstations, employees running their personal businesses on their workstations, using (and being proud of using) pirated software, employees using company email to correspond with white supremacy groups, Islamic media outlets, and members of China's Ministry of State Security. The company has already paid out millions to settle claims, update licensing and satisfy civil and criminal penalties. We've trusted the employees, and they've proven that they can't help abusing it.

Having been brought in after all the wrangling, and seeing some employees escorted out in handcuffs with guys in black suits and ties, the company just wants to get back to the normal world of cutthroat competition in manufacturing.

October 16, 2009 6:32 pm

Using internet for personal use during your working hours is not exactly a good idea. First, you are paid to do work, not to browse the internet; it is impossible to concentrate on the work task, when msn is popping up every 2 seconds. I don’t agree with “tracking “employees moves, I think there have to be an understanding that work comes first during working hours, at your break time, you are allowed to do whatever you like. As for adult content sites, it is easy to block them, so there will be no need to tell someone off. Jill form natural dog food.

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