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Each person is a representative for their employer, their organizations, and themselves (through their personal brand). One aspect of being that representative is understanding that making an ass of oneself, insulting others, and having a poor attitude in general is detrimental to business and personal relations. While most understand the aforementioned to be true, what about the people who don’t? How do you confront the people who, though their poor or improper behavio
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Comments
10.27.08
We had a speaker come to our office on a similar topic. She presented a day long seminar about managing difficult conversations. Her semiar was great- she is located in NH, but she does have a book out and a monthly newsletter. www.judyringer.com
Regarding this subject matter she is a really great resource.
10.27.08
Thanks for that little piece of wisdom and advice. I absolutely agree with the Hamburger Method; there is no better process in regard to giving construction criticism than this. We all in some way need to know that we are good for something first before someone else blows the news that we need to work on some areas. After the criticism part has been allowed to sink, then hit 'em again with the another compliment. I have seen this method in action and have also used it. It works!
10.27.08
p.s.
I'm proud of you.
10.27.08
Confrontation in an office can be so hard. An important thing I've learned is when to just let things go. If the problem is widespread and ongoing it's worth adressing but if it's a one-time thing, it's probably better to just let it rest.
10.28.08
@Melissa, thanks for the website suggestion, it always nice to find new resources.
@Duch, thanks kid.
@Erika, I agree that you really have to choose your battles and confrontation of magnitude should be reserved for situations directly affect a lot of people and have been going on for some time.
Thanks for the comments!
10.28.08
Wow... I've worked for some bosses/supervisors who could have really used this article!
Excellent information; I've been studying conflict resolution from a mediator's perspective lately, and you are right on.
The hamburger illustration is a good way to express an important concept; presentation, tone of voice and attitude are everything when confronting someone.
thanks,
-J.T.
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