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I’ve been reading The New Gold Standard by Dr. Joseph Michelli and there’s been several thought provoking concepts presented on service. However, the one that really got me thinking about my different work experiences, and somewhat communicated the heart of the book were the following points.
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Comments
10.14.08
Justin,
I think the people who are best at resolving problems know that it's A) about recognizing the problem and talking about it and B) about the action that fixes the mistake or alleviates any bad blood.
The value is lost if you skip either of the steps.
-RP
10.17.08
Quote from old 1st Sergeant: "There is no problem so big and so complex, that it cannot be solved with a suitable application of a suitable amount of high explosives and a short fuse."
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