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Posted On 07.10.08

Do people really hate small talk? I would say that yes, some do, but why? In most instances it seems to be because they are not good at it and thus it makes them uncomfortable. Isn’t that what life is supposed to be about? To live, to learn, and to grow, that is what life’s purpose is. How can you ever learn ands grow unless you just jump in and get your feet wet.

Small talk is the way people feel you out when they first meet you. They are using seemingly inane conversation to get you to reveal a little about yourself. You may think that people are trying to find something in common with you, and they are, but I have a bit of a newsflash … They don’t care what words come out of your mouth.

So little of human communication is about the words we say, its about the meaning we convey, not the words they say. Meaning could be, that I don’t care to listen to you, or I don’t care enough to hear what you have to say, a sure mark of someone people will most likely avoid in the future. This my friends is where networking begins. Are you the kind of person who genuinely listens to what people say, or are you just looking to make your escape?

When people small talk, they are trying to get up the courage to say something meaningful but hey don’t just come out and say it because they are afraid to scare you off too quickly. They are trying to form a relationship that may mean something to them even if it means nothing to you. How do you know that the two minutes spent talking to you wasn’t the only human contact that person has had in days or weeks? Sad, I know, but I would ask people to consider the ramifications of what they do.

How do you know that the person you were a jerk to won’t be someone you will need in the months or years to come. Learning to use small talk will not only give you a network the envy of all your peers, but it will genuinely make you a better person. How would you like to be know as the person everyone talks to? Would you prefer to be the dork in the corner sitting by himself everyday at lunch?

Ok, so how do you change it?

Once again, it doesn’t matter what you say, but it does matter that you become genuinely interested in the other person. Companies that use word of mouth for marketing, such as realtors, lawyers and accountants would rather hire this skill than teach it, but its really not that hard. Here’s what you do …go to the mall or Wal-mart or whatever, just go about your daily life. Choose the longest line available and just start talking, or just smile and look people in the eye, they will talk to you.

It becomes a game, what is natural for some people is not so much for others, but you can do anything that’s a game right? Walk around to every desk in your office and introduce yourself. After every 3 or 4 desks, write down somewhere the person’s name, where you saw them and a few lines to describe them. This will inscribe them on your brain and this is how you become good at names.

Wait at least a day or two, and go back around again. Smile at everyone, even if you don’t feel it and see how many come up to you. You have to teach yourself to care, not what they say, but that they said anything to you at all. You see, that’s really what it's all about--it's not about the talking itself. It's about growing up and maturing into a complete person and you can't do that by hiding.

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Scott M
July 10, 2008 2:12 pm

First, I hope you don't think that a person sitting by themselves is automatically a 'dork'. That person may be quite happy sitting by themselves and doesn't need you looking down at them because *you* happen to be a sociable person.

Now if that person is lonely, and *wants* to be more sociable, then your advice is great.

But there are just some things that some people can't change about themselves.

But, I'm sorry, I can't *make* "become genuinely interested in the other person." Just like I can change my skin another color, or make myself 2 inches taller. And I think that it is wrong to assume that others can do this. What I can do is *act* interested, at least for a little while. Perhaps this is what you mean.

Now, by "genuinely interested" I mean being interested in that person's life, their hobbies, their family, their career, etc. I might think they are a nice person. I might feel bad for a little while if they are sick or suffer a tragedy. I'll go through all the motions of signing the get-well card and going to the occasional office birthday celebration. But unless they share a passion with me, they are just an aquaintance that I happen to cross paths with every day. Tomorrow, they might move across country or be abducted by aliens, and I'll pretty much forget them.

I'm pleasant to most people. It's mostly because I'm generally laid back. I also hate conflict, so I go to great lengths to be nice simply to avoid arguments and hurt feelings.

But some of us just aren't that into other people. That may be why small talk is so hard for us. We can only pretend to be interested, at some depth, for so long.

Bart
July 10, 2008 3:34 pm

When everything is said and done, it's all about people and relationships (including your relationship with your self). Those are the most important things we have.

I like this post because you do a good job of pointing out how important it is for us to reach out of our comfort zones (or, in Scott M's case, our care zones) to meet new people and forge new relationships. Not always, in all situations, but when it's appropriate and worthwhile.

Everybody has a story. Everybody is worth knowing. And everybody is certainly worth a smile and a friendly hello, at the least.

Ian
July 10, 2008 5:01 pm

The game approach is a great idea, especially for tech people. Most of us, techies' interest derived from playing puzzle & games when we were young, what better way to challenge us than to make it a game.

I know not everybody like to small talking, but we are in such situation a lot of the time; so why not have fun with it?

Here are some of my basic tactics to start:
- Do you have kids?
- What do you do??
- Sports (if you know enough of it)
- Last resort: The crazy weather

then drive deeper question about them or their interests & share some of your knowledge of the topic.

IT Pilgrim
July 10, 2008 6:49 pm

Ian, your approach is a good one. Sometimes its easiest to just put your hand out and say My name is .... If they don't respond, immediately turn to the next nearest person. Also, don't forget situational comments as another last resort.

I started life as so painfully shy, I wouldn't even speak to non-immediate family. A friend of mine intro'd me to the game approach, and we would go out and make bets on who could introduce themselves to the most people or bring back the best stories, that sort of thing. After a while you can do it in your sleep and all that nervousness goes away.

I believe anything that you don't like .. you can change. Make yourself taller or shorter, change your skin color, that can be done. Its all a question of consequences, are you willing to suffer them?

If you don't like something, you CAN change it. Just take what you want, but be prepared to pay for it. If you want to try to become a social person, then change it, fix it. If you are genuinely happy not being a social person, than leave it alone.

If you don't want to try to talk to people or build your social network, then don't. It doesn't matter what you do, just so long as you are happy with it.

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