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”We’ve been viewing digital as less of a marketing channel than a place for services.” -Stefan Olander, Nike, Global Director of Digital Media
I am fascinated by how Nike is embracing digital. While others are content to view digital as another marketing tactic or ad medium, Nike is taking it a step further. They are viewing it as a place to reinforce their brand equities by providing meaningful services…or what they call Brand Utilities.
Digital marketing through brand utilities
They first entered this space with Nike+, the training system partnership with Apple that lets runners track and share their data online. Though I am not a runner, I still consider Nike+ one of the coolest brand experiences of the digital age and their RunLondon mash-up is a regular feature in any presentation I give. Now Nike is giving me even more fodder for presentations as they expand their Brand Utilities to Soccer (through a program called Boot Camp) and Basketball (with a Facebook application called Baller’s Network).
What is fascinating as a Brand Marketer is how Nike is reinforcing their tagline of ”Just Do It” and Brand Mantra of “Authentic Athletic Performance” through these programs. If you aren’t familiar with Brand Mantra (also known as Brand Essence), it is the “heart and soul of a brand” and “is constant across product categories and countries.” It sets the boundaries for a brand to work within.
A partner instead of a product
Thus, through these Brand Utilities, Nike is defining itself as more than just an athletic apparel company…more than just a shoe company. Nike is elevating themselves above competition. They are giving a meaningful service to the athletes and becoming a partner instead of just a product. Just think about that for a moment. Instead of treating digital marketing as an ad buy, they are treating it as a way to form a deeper relationship with athletes all over the world. They are going beyond a funny viral video, MySpace profile or beautiful banner ad and instead creating a digital brand experience that forms a connection with their audience. Few, if any, brands are thinking about digital this way but they should be.
How could your brand use digital to connect with people?
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Comments
06.25.08
Great post, thanks for bringing this to my attention.
Other companies doing a damn good job on the digital front: JetBlue, Zappos, & Nickelodeon.
03.04.09
Nike is clearly the standout company in terms of modern marketing today. They have redefined their playbook smartly around relevance, interactivity and accountability. And have been shifting their dollars away from traditional paid media further towards digital, events and other BTL activities as a result.
Nike understands that marketing is different now -- it has to provide consumer value beyond just a message either in terms of entertainment, a service or a helpful application.
To learn more, see Ajaz Ahmed's (Chairman of one of Nike's key agencies AKQA) comments in "Digital Darwinsim" at http://www.slideshare.net/cvollmer10/sb54vollmer-digital-darwinism or on the March 3 post at www.hardknoxlife.
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