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My first job was at a start-up of just three people (it grew to a whopping 12 at its largest). At first we didn’t even have separate offices, and as we grew, we upgraded to larger digs with more people crammed two to an office. At a start-up, everyone pretty much knows everything about each other’s lives. It’s not just the office sharing; it’s the long hours, the pent-up stress blowouts, and the commiseration over peeved significant others and your lack of life/sleep.
Things were a little different when I started at my present company, which has approximately 300 employees. My department is made up of only three people (sound familiar?), and we have one large open office. So, like before, we’re pretty much in tune with what’s going on in each other’s lives, without the crazy 60-to-80-hour week crap. (I love trying to figure out how to talk to gyno on the phone with my male boss within earshot. Fun.)
That said, there are nine other departments in my company, with varying numbers in each department (IT has three like us, while advertising has more than 50). I usually only have contact with these people when I need something from them. They don’t really know me from Adam, so I have to wait in line usually like everyone else. But I see the long-timers and the super-friendlies skipping their way to the figurative front of the line all the time. I figured this was just how it went and so be it.
There is a part of corporate life that I don’t always understand. It’s the water cooler conversations. To be honest, I don’t give a crap about American Idol, Let’s Make a Deal or what your kids are doing. The asinine things I would hear people talk about totally escaped me – there are times where what they are saying doesn’t even make sense, jokes with mismatched punch lines, etc.
But I learned how to speak it eventually. The first couple of times I didn’t even understand what I was saying but the coworker chuckled and left. As I caught on, I realized that while I may not care what’s going on in my coworkers’ lives, that connection can be leveraged.
If you aren’t a natural connector or social butterfly, try making a “goodwill tour” of your company. Take an hour or so in the morning, when folks are getting their coffee, checking their e-mail and reading the headlines to ask them how their weekend was, how their kids are, how their week is going so far.
I stopped by one department on Monday to ask a manager if he was feeling any better after being out the prior week. He seemed surprised and was genuinely in his thanks for the inquiry. As I left I asked another coworker in that department how his weekend was and how his kids were, knowing how much he values his family. I asked another how her daughter’s graduation went, and made a joke about a woman having more work done than the coworker’s house, which I overhear her complaining about the renovation on.
I used to think these things were enormous productivity blockades and time-wasters. Sometimes they are; but other times it has helped me jump to the head of that proverbial line. How’s that cold, Roy? Oh, good to hear. Listen, I’m having tough time getting these lists…
While it sounds self-serving in some aspects, it’s helped me to get involved in my colleagues’ lives to a healthy extent. I have even built outside relationships with a small handful of them. Sometimes I have to be forced into social situations and increasing productivity and decreasing work downtime is a great motivator for me.

I can identify with this. Social skills are not my strong point. I'm the stereotypical computer nerd that prefers the structured world of the computer to the messy world of people.
But such is the world that we live in. You gotta interact with people, so it's better to learn how to do it. It takes extra effort, but I've learned how.
If it is difficult for anyone else out there, I don't want to sugarcoat it; it's always going to be difficult. It will never be second nature. I literally have to run through a checklist in my mind to remember the 'rules' for interacting with coworkers a dozen times a day. It takes extra effort to remember who has kids, how old they are, what your coworker's hobbies are, etc. I constantly have to remind myself to reply with "And is YOUR day going?" when asked the same question. And it still seems like a complete waste of time.
But that's the way the world works. And it does help to get things done when you need someone else to get something done.

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Great article! I have always made it a point to say good morning to everyone in the office. I take advantage while in a meeting and ask how everyone's life is going. It isn't easy, but it's a necessary task. And I have made some friends along the way. And if I need anything, I can just go up to that person. Thanks Holly!!!

I appreciate the sheer pragmatism of this post, especially for the introverted. On the other hand, I wonder what a "character ethic" approach to the issue would look like. Are you familiar with that concept from Stephen Covey?

It really is cool when you can weave in the personal lives of your co-workers and segway into talking about work. People who can do this are viewed as skilled verbal communicators--a skill often coveted by many companies. It also fosters open collaboration between people, ups the motivation factor and gets people rooting for you when you want to start a new initiative.

Holly,
Big fan of your blog topics...I'm sure to chime in more in the future, however reading this kept reminding me of another workplace saga. I am not sure how writers take being referred to other writers, but I recommend checking out "My Fake Job" by Rodney Rothman. It was published in the New Yorker some time ago. The laughs are well worth the read.