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I’ve discovered lately that although supervisors are more than happy to make the final hiring decisions themselves, they panic when you tell them that they’re also responsible for regretting the candidates. Of course, hiring managers don’t have to regret every candidate (that’s what letters are for) but it is a skill they will need to master for those rare occasions.
Here are the basics of a regret call for external candidates:
Regret phone calls are never pleasant, but remember they’re more painful for the candidates than they are for you.

Nice post, Rachel. I once told a candidate a couple of reasons why we declined him ("You were great, blah blah, but we were looking for these specific qualities/skills and the other guy had it"). Then what you've described happened: He kept emailing and calling to argue those points and prove me wrong. While I can admire his persistence, that whole back-and-forth discussion just wasted everyone's time and made it harder to "cut him loose."
Andrea Emerson
http://christianprofessional.blogspot.com
Stop using your companies pre-printed thank you notes. Hand write a thank you note! Hand writing is much more personal and it shows you care. More...
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